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PASTA DELIVERED TO YOUR DOORSTEP !

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FAQ

  • I'd like to order pasta, how does it work ?
    You can subscribe to the pasta alert on the homepage or check my stories for the next drops ! Once the products are on the shop it's first come, first serve !
  • When will I receive my order ?
    The delivery is on Monday, between 10am-5pm. 
  • Do I need to be present for the delivery ?
    Yes, the products are frozen and need to be placed in the freezer right away. We cannot leave at the door and won't be able to complete the delivery if nobody is there. 
  • Where do you deliver ? 
    Everywhere in Montreal & South Shore. 
  • Is there a minimum purchase amount for free delivery ?
    We offer free delivery on orders of 25$ and up - under that amount we do charge a 10$ delivery fee. 
  • Can I have my order delivered at my office ?
    Yes, please put the company name & office number in the delivery address. 
  • Can I pick up my order instead ?
    No, sadly there's no location for pick-up at the moment. 
  • Do I defrost the pasta before cooking it ? 
    No, you don't need to thaw the pasta, simply drop them in salted boiling water and refer to cooking time in product's description. 
  • How long does the pasta keep ?
    3 weeks in the freezer. 
  • How will I receive a merch item I ordered ?
    If you purchased merch only, your order will be shipped to you asap (shipping calculated at checkout). If you ordered other items (food) with the merch, you will then receive it all on the local delivery run. 
  • What if something is wrong with my order ?
    Shit happens ! Reach out to me at info@itsonlypasta.com we'll figure it out :)